Frequently Asked Questions

How do I perform a reset and clear the pairing list?

    • Tap either earbud 7 times
    • The earbuds will flash white 3 times indicating they have been reset
    • Place the earbuds back in the case

How do I maintain the battery health of my earbuds?

    • Use a high-quality USB-C Charger
    • Avoid leaving your product connected to the charger for long periods of time. It’s best to remove the product from the charger once fully charged.

Can I use a single earbud on its own?

    • Yes. Whilst paired, if you remove only one earbud from the case or go from using both and put one back into the case, a single earbud will continue to work on its own. Taking the other earbud out of the case will automatically pair them together in stereo mode.

How do you use the touch controls?

    • Skip track
      • Hold the left earbud for 2 seconds to skip backward
      • Hold the right earbud for 2 seconds to skip forward
    • Change Volume
      • Tap the left touch sensor 1x to lower the volume
      • Tap the right touch sensor 2x to raise the volume
    • Activate voice control
      • Tap the left or right touch sensor 4x
    • Play/pause music
      • Tap the left or right touch sensor 2x to play/pause music
    • Call Control
      • During a call, tap the left or right touch sensor 1x to answer a call
      • During a call, tap the left or right touch sensor 2x to end a call
      • During a call, press and hold the left or right touch sensor for 2s to reject a call

What is Game/Movie mode and how does it work?

    • Game/Movie mode improves the audio sync from your device and headphones to make it a more enjoyable experience by more correctly synchronizing the audio to the video on your device. Note: Game/Movie mode may decrease the overall playtime of your earbuds.
    • You can activate Game/Movie mode by tapping either earbud 3 times

What is the model name of Little Bird TWS?

    • EM-JE123

What is the size of Little Bird TWS?

    • 0.85 x 2.2 x 1.78in (21.7 x 56.5 x 45.1mm)

What is the weight of Little Bird TWS?

    • 0.06lbs (29.2g)

What type of cable should I use to charge Little Bird TWS?

    • A USB-C charging cable is used to charge Little Bird TWS.

What is the capacity of the batteries?

    • 5mAh (earbuds)
    • 400mAh (case)

How long will it take to fully charge the case and the earbuds?

    • Full charge: 2 hours (USB-C) or 3 hours (Wireless)
    • Quick Charge: 15 mins = 2 hours playtime

How long will the battery last when fully charged?

    • Little Bird TWS provides up to 6 hours of playtime and an additional 3 charges from the charging case for 32 hours total of listening.

What is the quick charge feature?

    • The quick charge feature allows you to get back to listening faster. For example, you will get up to 2 hours of playtime after just 15 minutes of charging.

How do I power on/off the earbuds without the charging case?

    • When the earbuds are on and removed from the case, press, and hold the side of the earbuds for 7 seconds to power off or press and hold for 4 seconds to power on

What is included in the packaging for Little Bird TWS?

    • House of Marley Little Bird True Wireless earbuds, 3 sizes of comfort ear gels, charging case, USB-A – USB-C charging cable and quick start guide

How do I get a good fit with these earbuds?

    • We suggest that you first try on each size of the ear tips included in the box to find the right fit for you.
    • Then make sure that you place the earbud marked L in your left ear, and the earbud marked R in your right ear.
    • You can gently pull your earlobe down and place the earbud inside your ear, which should help it enter a bit further into the canal for a secure fit. You will achieve a good fit when there is a seal inside the ear, so the earbuds will not fall out easily.
      • Note: You may have to use a different size ear tip for each ear.

How do I pair Little Bird TWS to my device?

    • Remove the earbuds from the charging case and they will automatically go into pairing mode
    • From your device’s Bluetooth menu select “Little Bird”
    • After the first pairing the earbuds will automatically pair with this device when removed from the case

How do I pair Little Bird TWS to a different device?

    • First, unpair the earbuds from other devices by pressing the button on either earbud 5 times. The earbuds will then unpair and be ready to pair to another device.
    • Go into the Bluetooth menu of another device and select “Little Bird”
    • You can also reset the product’s pairing by following the steps for “How do I perform a reset and clear the pairing list?” above.

How do I check the battery level of the case?

    • The case will blink white when an earbud is removed or placed into the charging case. The number of times the case blinks signifies the charging case’s battery level. More details below:
      • The case will blink 1x to signify it has a 1-25% charge
      • The case will blink 2x to signify it has a 26-50% charge
      • The case will blink 3x to signify it has a 51-75% charge
      • The case will blink 4x to signify it has a 76-100% charge

How do you know the earbuds are charging when placed in the case?

    • The LEDs on the bottom of the case will blink to signify it is charging

How do I recycle my product?

    • House of Marley believes in respect for the earth, which is why we develop products with upcycled materials. Please contact your local e-waste recycling center for drop-off instructions. Unfortunately, due to the complex assembly of the earbuds, they cannot be placed in a standard recycle receptacle