REBEL TRUE WIRELESS EARBUDS

Frequently Asked Questions

1. How do I perform a reset and clear the pairing list?

    1. Open the lid while the earbuds are in the case, press and hold the case button for 8 seconds.
    2. Earbuds will quickly flash red indicating that they have been factory reset.
    3. Close the lid.

2. What do I do when only one earbud is working?

    1. Take a microfiber cloth (or similar product) and thoroughly clean any build up around the earbuds.
      • If the issue persists after doing this, proceed to Step 2.
    2. Go into your device Bluetooth settings and remove your Rebel earbuds from the pairing list
        • For specific instructions on how to do this, look at the product guide for your device.
    3. Reset your Rebel earbuds.
    4. Open your device Bluetooth settings once more and look for Rebel.

    5. Select the Rebel and wait until you see a notification that it’s connected to your device.
  •  

3. How do I fix problems with pairing the product through Bluetooth?

    1. Go into your device Bluetooth settings and remove your Rebel earbuds from the pairing list.
      • For specific instructions on how to do this, look at the product guide for your device.
    2. Reset your Rebel earbuds.
    3. Open your device Bluetooth settings once more and look for Rebel.
    4. Select the Rebel and wait until you see a notification that it’s connected to your device.

4. What do I do when the mic is not working?

    1. Take a microfiber cloth (or similar product) and thoroughly clean build up around the microphone holes on the device.
      • If the issue persists after doing this, proceed to Step 2.
    2. Pair your Rebel earbuds with a different device.
    3. Once paired, evaluate the microphone once more.
    4. If the microphone is working on another device, then you need to review the audio settings of the device you were having trouble with to ensure it is set up to receive audio through your Rebel’s microphone.
      • For specific instructions on how to do this, look at the product guide for your device.
    5. If the microphone is not working on multiple devices, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

5. How do I fix a product that is not charging?

    1. Take a microfiber cloth (or similar product) and thoroughly clean build up around the earbuds and the pins on the charging case.
      • If the issue persists after doing this, proceed to Step 2.
    2. Check your charging cable to ensure it is compatible with your product and that you are using a high-quality 5-volt USB charger
    3. If charging by wireless charger, verify that the charger is plugged in and functioning. Your Rebel earbuds case must be centered on the charger to ensure they receive a charge.

      • Note: If you notice that your wireless charger is unusually hot, the charger may be overheating, thus disabling the charging capabilities for safety. We recommend using a different charger if this happens.

    4. Charge the product overnight (or 7-8 hours) and check to see if the device is charged after.
    5. If you are still unable to charge the product, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

6. Can you disable the flashing light on Rebel?

  • The light cannot be disabled.  
  • The purpose of the light is to let others know that music is playing when they see your ear buds. Additionally, the light will let you know that audio is playing if you set them down and do not realize.

7. How do you take the earbuds out of Mono Mode?

  • To take the earbuds out of Mono mode, please reset the earbuds. Once complete, they will need to be paired with your device again, but they will no longer be in Mono mode.

8. What is the model name of Rebel?

  • EM-JE121

9. What is the size of Rebel?

  • The size of this product is 2.3x2x1.14in (58x52x29mm)

10. What is the weight of Rebel?

  • 0.12lbs (54.3g)

11. What type of cable should I use to charge Rebel?

  • A USB-C to USB-A charging cable is used to charge these earbuds. You will find one included in your package. 

12. What type of wireless charging pad can I use with Rebel?

  • You can charge these earbuds with almost any wireless charging mat or stand. For added compatibility, we recommend a Qi®-certified charger.

13. What is the capacity of the batteries?

  • 60mAh (earbuds)

  • 500mAh (case)

14. How long will it take to fully charge the case and the earbuds?

    Charging Case:

  • On average, it will take 2 hours to fully charge the case using the supplied USB-C to USB-A cable.

    Wireless Charging:

  • Using a 10W or higher wireless charging mat will take about 3 hours to fully charge the case.

    Earbuds:

  • On average, it will take 2 hours to fully charge the earbuds inside the case.
  • Quick charge the earbuds for 15 minutes inside the case to get up to 2 hours of listening with ANC off.

15. How long will the battery last when fully charged?

  • Rebel provides 8 hours of playtime, and an additional 3 charges from the charging case for 30 hours of listening.

16. What is the quick charge feature?

  • The quick charge feature allows you to get back to listening faster. For example, you will get up to 2 hours of playtime after just 15 minutes of charging.

17. What is included in the packaging for Rebel?

  • The box includes 1 pair of Rebel earbuds, 1 charging case, 3 sets of ear tips (S, M, L), 1 braided USB-C charging cable, a quick start guide, a warranty booklet, a welcome card, and a House of Marley sticker.

18. How do I get a good fit with these earbuds?

  1. We suggest that you first try on each size of the ear tips included in the box to find the right fit for you.
  2. Then make sure that you place the earbud marked L in your left ear, and the earbud marked R in your right ear.
  3. You can gently pull your earlobe down and place the earbud inside your ear, which should help it enter a bit further into the canal for a secure fit. You will achieve a good fit when there is a seal inside the ear, so the earbuds will not fall out easily.
    • Note: You may have to use a different size ear tip for each ear.

19. How do I pair Rebel to my device?

  1. Remove the earbuds from the case and they will automatically go into pairing mode.
  2. Select “Rebel” from your device’s Bluetooth® menu.
  3. Once this initial pairing is complete, your earbuds will automatically pair to your device whenever they are removed from the case.

20. How do I pair Rebel to a different device?

  1. Open the case lid.
  2. With the lid open, press and hold the case button for 4 seconds.
  3. Go to your device’s Bluetooth® pairing menu and select “Rebel”. Your device will now be connected to the earbuds.

21. How do I check the battery level of the case?

  • Tap the case to check the battery level. The LEDs on the case will indicate the charging status.
  • Charging the case via cable or a wireless charging pad will also show the current charge level. 

22. How do I check the battery level of the earbuds?

  • Check the lights on the charging case of Rebel when the earbuds are in the case. If you see the light pattern shown below, then the earbuds are fully charged.


23. What are the recyclable pieces of Rebel?

  • Every piece of the Rebel can be recycled at an e-waste recycling facility.

24. How do I recycle my product?

  • House of Marley believes in respect for the earth, which is why we develop products with upcycled materials. Please contact your local e-waste recycling center for drop-off instructions. Unfortunately, due to the complex assembly of the earbuds, they cannot be placed in a standard recycle receptacle.

Ask a question about Rebel

Value is required
Thank you!